FAQ Help Center

Orders are processed after payment is confirmed. Items in stock at the fulfillment warehouse generally require about 2–3 business days for processing. Items that need to be sourced from a supplier may require approximately 3–5 business days. Shipping time varies depending on the destination and shipping method selected. Estimated delivery information is displayed on the product page whenever available.

Once your order has been processed and shipped, tracking information will be provided when available. You can use the tracking information to follow the progress of your package.

Tracking information may take some time to appear or update after a package has been shipped. If your tracking information does not update for an extended period, please contact us with your order number so we can investigate the shipment.

Business days generally refer to weekdays, excluding weekends and applicable holidays. Processing and delivery estimates may vary depending on the destination and shipping carrier.

Available shipping methods depend on the product, destination, warehouse, and shipping service. Available options, estimated delivery times, and shipping costs are shown on the product page or during checkout when available.

Please contact us as soon as possible if you need to change your shipping address. We cannot guarantee that an address can be changed after an order has entered processing or shipping.

Returns may be available depending on the reason for the return and the product involved. Please contact Suvancci before returning any item. Unauthorized returns may not be accepted.

Please contact us as soon as possible and provide your order details and supporting evidence, such as photos or relevant tracking information. We will investigate the issue and work toward an appropriate solution, which may include a refund or replacement when approved.

Not necessarily. For approved quality issues such as damaged, defective, incorrect, or missing items, a return may not be required. The resolution depends on the investigation and final dispute decision.

Returns for reasons such as ordering the wrong product, changing your mind, or selecting the wrong option may require prior authorization. Return shipping costs and applicable processing fees may be the customer’s responsibility.

If your package is lost or there is a delivery problem, please contact us with your order information and tracking details. We will investigate the shipment and provide an appropriate solution when the claim is approved.

Contact Suvancci with your order number and a clear description of the issue. Depending on the situation, we may request photos, videos, or tracking information before processing the request.

Once a refund has been approved and processed, the time for the funds to appear in your account can depend on the payment provider and financial institution.

Product information, specifications, available options, and other details are provided on each individual product page. Please review the product information carefully before placing your order.

When available, ingredient information is provided on the individual product listing. If you need additional ingredient or safety information, please contact us before purchasing so we can check whether additional documentation is available for that specific product.

Individual reactions to beauty and skincare products can vary. Always review the product information and ingredients before use. If you have concerns about a particular ingredient or product, consult an appropriate healthcare professional before using it.

Product availability can change. If a product becomes unavailable after an order is placed, available options may include waiting for restocking, selecting a similar product, or receiving a refund, depending on the circumstances.

Available payment methods are displayed during checkout. Payment options may vary depending on your location and the payment services available for your order.

Suvancci uses available secure payment services to process online transactions. Payment details are handled through the applicable payment provider when supported by the payment system.

A payment may be declined by the payment provider for several reasons. Please verify your payment information and try again. If the problem continues, contact your payment provider or Suvancci support.

You can contact us through the Contact page on our website. Please include your order number when contacting us about an existing order so we can assist you more efficiently.

If you cannot find the information you need in our Help Center, please contact our support team. We will review your question and help you find the appropriate solution.