Last updated: September 6, 2026
At Suvancci, we want you to feel confident when shopping with us. If there is a problem with your order, our Return & Refund Policy explains how we can assist you.
1. Return Eligibility
We accept eligible return requests made within 30 days of delivery.
To be eligible, the item must generally be:
- Unused and in its original condition.
- In its original packaging, when applicable.
- Please include the order number or other purchase information.
2. Beauty & Personal-Care Products
For hygiene and safety reasons, opened or used beauty, skincare, haircare, and personal-care products may not be eligible for return.
If you are unsure whether an item qualifies for a return, please contact us before sending anything back.
3. Damaged, Defective, or Incorrect Items
If your order arrives damaged or defective, or you receive an incorrect item, please contact us at [email protected] as soon as possible.
Please provide:
- Your order number
- A description of the issue
- Clear photos of the product and packaging, when applicable
We will review the situation and determine the appropriate resolution.
4. How to Request a Return
Before returning any product, please contact us at
Do not send an item back without receiving return instructions from Suvancci. Unauthorized returns may not be accepted.
5. Refunds
Once an approved return or refund request has been reviewed, we will notify you of the outcome.
If a refund is approved, it will generally be issued to the original payment method used for the purchase.
The time required for the refund to appear may vary depending on your payment provider or financial institution.
6. Return Shipping Costs
If the return is related to an item that arrived damaged, defective, or incorrect, Suvancci will review the situation and provide appropriate instructions.
For returns requested for other reasons, the customer may be responsible for the return shipping costs.
7. Order Cancellations
If you need to cancel an order, please contact us as soon as possible at [email protected].
Because orders may enter processing or fulfillment shortly after purchase, we cannot guarantee cancellation once fulfillment has begun.
8. Non-Returnable Situations
Returns may not be accepted for:
- Products that have been opened or used when hygiene considerations apply.
- Products damaged through improper use or handling after delivery.
- Items specifically identified as non-returnable at the time of purchase.
This policy does not limit any rights you may have under applicable law.
9. Contact Us
For questions about returns or refunds, please contact:
Suvancci
Email: [email protected]
Please include your order number when contacting us so we can assist you efficiently.